Career Opportunities

TELECOMMUNICATIONS HELP DESK SUPPORT SPECIALIST

Summary

This is a full-time position responsible for providing first level technical assistance to customers. Logs, tracks, escalates, and resolves work orders by fielding telephone calls and emails through a ticketing software system.

Duties and Responsibilities

The Telecommunications Help Desk Specialist performs some or all of these duties and responsibilities on a daily basis:

Promptly handle incoming phone calls and email requests from customers and field technicians.
Provides first level technical assistance.
When necessary, escalates problems to the appropriate secondary level of support resource or management for resolution.
Ensures the accurate and complete logging of all calls and information into the ticketing software tracking system.
Dispatches work orders to the appropriate resource based on the reported problem, technology, location and skills required to ensure efficient, effective, and timely resolution.
Assists with projects as needed.

Minimum Job Requirements

Ideal candidate will have several years of experience in the telecom/data industry. Home office closed off with computer and dedicated broadband.

Knowledge, Skills, and Abilities Required

Strong interpersonal and communications skills and the ability to work effectively with a wide range of people in a diverse community. Skilled in the use of a computer as productivity tool and possess working knowledge of email, Internet web browsing, and the Microsoft Productivity Suite.

Must be customer service oriented.
Must be courteous and polite.
Good verbal, telephone, and written etiquette.
Working knowledge and understanding of a broad range of telecom technologies.
Able to follow instructions, work without direct supervision, and able to multi-task.
Ability to effectively work in a team environment.
Effective and efficient troubleshooting and problem solving skills.
Must be reliable and possess good organizational skills.
Aptitude to quickly learn and understand evolving technologies.

Working Conditions:

Work from home with computer and phone. Candidate must have reliable dedicated high speed broadband.
Applicant MUST have dedicated, private, interruption free home working environment.
Works from home but may be required to travel for training.

Benefits:

Simple IRA plan matching up to 3%.
Work from home.
2 weeks paid vacation and holiday pay.

Salary: Based on experience. Candidate must include salary requirements.

No phone calls please. No head hunters. Submit resumes to: resumes@BPInnovations.com